Policies

Returns & exchanges

We don't offer refunds or exchanges, unless an item arrives damaged in transit or the wrong item or size was sent.
Get in touch within 48 hours of delivery for orders within Nigeria, or 72 hours for orders outside Nigeria — message us first and we'll confirm how to send it back.
Exchange items must be returned in the same condition they were sent in.
If you ordered the wrong size, return shipping is on you. If we sent the wrong item, or it arrived damaged, return shipping is on us.

Please allow 5–10 business days for processing and shipping.
Shipping cost is calculated at checkout based on your delivery location.
If your order's actual weight comes in above the calculated shipping fee, we'll contact you before proceeding.

We only collect what's needed to fulfil your order: name, email, phone number, and delivery address.
Payment is processed securely by Stripe — we never see or store your card details.
Your bag lives in your browser only, and nowhere else, until you check out.
Order confirmations are sent through our email provider, and order records are kept in our order management system so we can fulfil and track your purchase.
We don't sell your information, and don't share it beyond what's needed to deliver your order.
To access, correct, or delete your information, contact us below.

Questions about any of the above? Reach us at: